Before the festival

All of our shows are available for advance purchase via the Edinburgh Festival Fringe website - http://www.edfringe.com/ [opens in new window]

During the festival

By Phone:

Our Box Office line 0131 510 0022 is open during office hours. During the fringe this will be open from 09:30 to 23:15.

Payment is by credit/debit card only and there is a booking fee of 90p per ticket (up to a maximum fee of £5.40).

In person at our venues:

Paradise in Augustines 41 George IV Bridge 09:00 - 23:45
Paradise in The Vault 11 Merchant St 11:15 - 23:15

We accept cash and most popular credit or debit cards.

Online:

Fringe Office Web Sales: http://www.edfringe.com/ [opens in new window]

Refunds Policy

Customers will automatically be refunded in the event of cancellation of a performance or where the performance significantly fails to match the advertised description.

Refunds will be made by the sales point from which the ticket was purchased and will be made in the same format in which the original payment was taken: card payments will be refunded to the original card, cheque or cash payments will be refunded by cheque or cash respectively.

In the interests of good customer relations, should a customer be denied admission due to late arrival or be unable to make the performance booked we will endeavour to alter the booking to another performance of the same show.  This is on a discretionary basis and we may be unable to do this if performances are sold out.

Data Protection

Financial information including any card details will be used only for the purposes of processing the payment and/or any refund, and will not be passed to any third party except for these purposes, or retained for longer than required to carry them out.

Other personal data will be only used for the purposes of administering your booking(s) with us and will not be passed to third parties except as reasonably required for these purposes.

Paradise Green Promotions is registered as a data controller under the Data Protection Act.